No, all customs fees and taxes are included in the final amount you pay at checkout. We handle all necessary declarations and clearance procedures through DHL, ensuring a smooth delivery process.

What happens if there is a customs issue?

While extremely rare (occurs in about 1 in 1000 orders), if any customs issue arises that prevents delivery, we will issue you a full refund immediately, without requiring you to wait for customs to return the item.

As soon as you place your order, you will receive a confirmation email.

Once your package is shipped, we will send you your DHL Express tracking details.

On your chosen delivery date, you will also receive an SMS reminder regarding your delivery.

If you need further assistance, feel free to reach out to us on WhatsApp at +62 822 4765 1094.

Once your order is placed, you will receive a confirmation email with your order details and the selected shipping method. We process orders within 24 hours, and once shipped via DHL Express Tracked, delivery is guaranteed within 48 hours. 

The first 100 orders will receive free express DHL delivery, included with their purchase. After that, standard delivery to your doorstep via our local courier will cost $20.

No worries! We accept exchanges. Simply contact us on WhatsApp at +62 822 4765 1094 with your order number, name, and the issue you’re facing, and we’ll assist you in exchanging the item as soon as possible.

To keep your Snug products soft and long-lasting, follow these care tips:

Washing: Machine wash in cold water (30°C or below) on a gentle cycle with similar colors. Use a mild detergent and avoid bleach or harsh chemicals.

Drying: Air drying is recommended. If using a dryer, select a low heat setting to prevent shrinkage.

Ironing & Storage: Iron on a low to medium heat setting while slightly damp. Store folded or hung in a cool, dry place to avoid deep creases.

Additional Tips: Wash less frequently, turn garments inside out before washing, and avoid wringing to maintain shape.

Following these steps will keep your Snug products looking fresh and comfortable for longer!

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible to request a cancellation. Once an order has been shipped, we are unable to cancel it, but you may be eligible for a return or exchange based on our return policy. For assistance, reach out to us on WhatsApp at +62 822 4765 1094.