Returns & refunds

Changed your mind? You have 45 days from delivery to return any item.

How to return

1. Message us on WhatsApp at +62 822 4765 1094 or email bali@snugbrandwear.com with your order number and the items you want to return. A short message saying you want to return is enough.
2. We send you the return address and a short return note to put in the parcel. Please don't send anything to the address on the shipping label before you hear from us.
3. Pack the items unworn, with tags on, and send them with a tracked service. Send us the tracking number.

Your refund

Within 7 days of the parcel reaching us, to the same payment method you used. Your bank may take a few more days to show it.

Return shipping

You pay the return postage for change-of-mind returns, and the original delivery charge isn’t refunded. If an item is faulty or we sent the wrong one, we send you a prepaid label. Tell us within 48 hours of delivery with a photo.

What we accept

• Items unworn beyond trying on, unwashed, with tags attached.
• If an item comes back washed, worn or damaged, we may deduct the lost value from the refund.
• For hygiene reasons, bandeau tops and pieces worn next to the skin must come back with the hygiene sticker in place.
• Gift cards and personalised pieces cannot be returned.

Faulty items

Every piece is hand-checked before it leaves Bali. If something is wrong with how it was made, send us a photo on WhatsApp and we will repair, replace or refund it. This doesn’t affect your rights under your local consumer law.

Exchanges

Return the item and place a new order, so you get the new piece fastest.

Where returns go

Our workshop in Bali, Indonesia. We send you the exact address when you contact us.