Returns and Refund Policy

Company Information

Company Name PT. SNUG BRANDWEAR INTERNATIONAL.LTD
Return Address Jl. Pempatan Munggu, Munggu, Kec. Mengwi, Kabupaten Badung, Bali 8035, Indonesia
Contact Details Email: bali@snugbrandwear.com / WhatsApp: +62 853 39112341

45-Day Money Back Guarantee

At Snug Brandwear, we want you to shop with confidence. We understand that choosing clothing online can be challenging, which is why we offer a generous 45-day return policy.

Return Eligibility & Non-Returnable Items

Eligible Returns Must Be Non-Returnable Items
  • Unworn and unused
  • In the same condition as received
  • In original packaging
  • Accompanied by proof of purchase
  • Gift cards
  • Personalized products
  • Items marked as final sale
  • Special offer/promotional items
  • Items damaged through normal wear and tear

Return Process

  1. Contact us at bali@snugbrandwear.com or text us at +62 853 39112341 to initiate your return
  2. We'll provide return instructions and address details
  3. Pack your items securely in their original packaging
  4. Ship the items using a trackable shipping method
Important: Please do not return your purchase to the address shown on the package without contacting us first.

Shipping & Refund Process

Shipping Costs Refund Process
  • Return shipping costs are the responsibility of the customer
  • Original shipping charges are non-refundable
  • We'll cover return shipping costs for our errors
  • Return labels provided only for defective products
  1. We'll inspect the items
  2. You'll receive an email confirming approval or rejection
  3. Approved refunds processed within 1 week
  4. Credit applied to original payment method

Additional Information

Exchanges Defective Items
  • Only for defective/damaged items
  • Contact us for same-item exchanges
  • No refunds after exchange
  • Contact us immediately
  • 1-year warranty with 50% discount on replacement
  • Photos required for defect claims