Customer service
Opening hours
Monday to Saturday, 9.00–18.00 Bali time (GMT+8, same as Singapore)
Contact
- WhatsApp (fastest): +62 853 3911 2341 — we answer within a few hours during opening hours.
- Email: bali@snugbrandwear.com — for anything outside opening hours, or when you want to attach photos.
- Instagram: @snug_brandwear
Customer service is in English. Please have your order number ready; it is in your confirmation email.
Track an order
Your DHL tracking link is in the shipping email. Cannot find it? Send us your order number on WhatsApp and we will look it up.
Personal data
To see, change or delete the data we hold about you, email bali@snugbrandwear.com with "Personal data" as the subject.
More help
- Delivery — options, times, tracking, duties
- Orders — changing an order, tracking, problems
- Returns and refunds — how to return, your refund, what we accept
- Size guide — how to measure, flow pants, bandeau tops
- Care — washing and keeping the colour
- Payment — Shop Pay, PayPal, Apple Pay, Google Pay, cards
- Contact us — WhatsApp, email, opening hours
Company
PT. SNUG BRANDWEAR INTERNATIONAL LTD
Jl. Pempatan Munggu, Munggu, Mengwi, Badung, Bali 80351, Indonesia
